Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.
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Hi telstra im disappointed that i carnt top up my mobile phone account with cash its freedom that our soldiers died for fighting for ,so can you please forward my plee to the appropriate person unhappy customer
Customer seeks address change from po box to street address, requests compassion due to stress, and mentions enduring power of attorney.
Not home and all I want to do is change my address from a Post Box to a Street Address. Have tried several times over many months, usually can't get through. My account is paid direct debit so can't see a problem except that Australia Post has complained the mail keeps coming to the PO Box number which I gave up 18 months ago. My account number is 2000 02787 5549, Peggy Long, and I need it changed from PO Box 261 Kojonup 6395 to 40 Pensioner Rd, Kojonup 6395. Surely can't be hard. I am not able to get to a Telstra shop to do it. My daughter has enduring Power of Attorney and noone can even tell me where to lodge that. Have some compassion and just change it please. At 84 it's quite a stress that I can do without. I don't have an email or computer at all despite there being an email address for Starter Internet on my bill.
Customer purchased locked phone from telstra, paid $80 for unlocking but phone still locked. unacceptable service, seeking $80 refund and apology.
I purchased a mobile phone on the 18- 06-24 I was not advised that it was a locked phone either verbally or in written form . I then paid the $80 unlocking fee on the26-06- 24 and to this time the phone is still locked. I have visited a Telstra shop only to be told that it would be another 10 days. This service is totally unexceptable for a company of your size. My case. Number is 85802192. I want immediate action on this matter.
Customer experiencing slow and dropping service, requesting problem resolution and apology from michael.
I am only 700 m from there tower and my service is very slow and drops out
Customer experiencing poor 4g signal despite good 3g reception, seeking another tower installation for better signal strength in outer metro area.
I have good 3G reception usually 4bars but on 4G I only get 0 to 2 bars depending on weather, most calls on my Apple and Samsung blue tick phones use the wifi from nbn modem for mobile calls, my latest nbn modem only shows 0- 2 bars on mobile back up and the back does not work signal not strong enough. We are in a black spot for reception even though we are in outer metro area and I am worried when 3G goes we will have very little 4G and possibly no 5G. I would like another tower installed to boost 4G signal.
Customer seeking assistance from telstra to open a new account and connect mobile phone for essential communication.
II am desperate to open a new account with telstra I have a new mobile phone and in the past everything has been done to connect the mobile' As I have no connection with the outside world I am in care I need help to open an account and have a technician do said installation for me.
The last week its been down. No planned outages at all. Its not acceptable and I'm still having to pay for no service.
Customer facing delays and issues with telstra nbn connection, including difficulty deactivating previous account and lack of progress with modem order.
20 May contacted Telstra to set up an account and connect to nbn. 22 May receive sms from Telstra that as their is already an activation to the premises they will need to contact previous account holder to get permission to disconnect - 2 to 3 business days , then they will place an order for a modem 4 to 5 business days. 24 May sms order confirmed 24 May receive a request from Telstra to provide proof of occupancy - link provided to attach doesn’t work Sent to a Telstra store, no appointment needed, sent away as I did not have an appointment In the meantime I have used up my limited mobile data so Telstra increase my limit and credit back for 2 weeks Constant calls to Telstra indicate no progress with connection so contact TIO and lodge a complaint 29 May confirmation from Telstra of complaint 30 May same email from Telstra regarding deactivating and reactivating previous account and modem Telstra can’t contact previous account holder. I inform Telstra that account holder deceased 31 May Telstra complaints officer sends email asking for proof of occupancy documents which were sent 6 days prior and Telstra acknowledged receipt of She arranges for Telstra to contact me the next Monday - doesn’t happen they can’t find order 3 June call from Telstra call centre asking for the documents again and informing me that they can’t contact previous account holder - whom I inform Telstra again , is dead Told they still need to deactivate previous account in order to activate mine and then a modem will be ordered 6 June - still no activation or sign of an modem being ordered Telstra complaints officer cannot contact activation team as she and they don’t have an order number At this stage this may be resolved in 6 or 7 business days In the meantime I am paying for 2 streaming services I cannot access and have had to go into another month of double themobile phone cost in order to get sufficient data
